Introduction

This Privacy Policy (the Policy) governs your use of the website and applications of RUGR FINTECH PRIVATE LIMITED (collectively referred to as we, our, or us). This Policy outlines how we collect, use, and protect your personal information. By accessing our services, you agree to the terms of this Policy. If you do not agree, please refrain from using our services.

Information We Collect

Personal Information

Information that you voluntarily provide, including but not limited to:

• Name
• Phone number
• Email address
• Address
• Date of birth
• Identification numbers (e.g., PAN card)

How We Use Your Information

Your information is used for various purposes, including:

• Processing applications and transactions.
• Providing customer support.
• Sending notifications regarding your account and services.
• Conducting analytics to improve our services.
• Complying with legal obligations and regulations.
• Sending promotional offers and updates (you can opt out at any time).

Account Information

When you create an account with RUGR, we may collect additional information, such as financial details, KYC documents, and account history. This information helps us provide tailored services and improve security.

Customer Information

For customers making payments, we may collect:

• Mobile number
• Email address
• Payment details (e.g., card information)

This information will only be shared with businesses you choose to interact with through our platform. RUGR is not liable for any misuse of this information by these businesses.

Cookies

We use cookies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our services.

Security

We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. You hereby acknowledge that RUGR is not responsible for any intercepted information sent via the internet, and you release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Information Sharing

We do not sell or share your personal information with third parties, except for:

• Service providers assisting in our operations.
• Regulatory bodies as required by law.
• Affiliates and partners for service delivery, subject to their privacy policies.

User Access and Control

As a registered user, you can access and modify your personal information through your account settings or by contacting us at partnership@rugr.com

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We encourage you to periodically review this Policy for any updates. Continued use of our services signifies your acceptance of any changes.

Applicable Law

This Policy is governed by the laws of India. Any legal proceedings arising from this Policy shall be conducted in the courts of Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts / tribunals.

Complaints And Grievance Redressal

For any concerns regarding your personal information or this Privacy Policy, please contact us on partnership@rugr.com